Contact/Policies

www.ohiosbestmassage.com

(By Appointment Only)

Heavenly Healing Hands Massage Therapy
The Darwood Building – Suite 207
23360 Chagrin Blvd
Beachwood, Ohio 44122
Phone: (216) 640-6851 call or text

Hours

We offer daytime, evening, and weekend appointments. Limited early a.m. (before 10 a.m.) appointments are available. Everything we do is by appointment so we make ourselves available when clients need us the most. We are also available on some holidays to serve clients during times when they are off from work.

Evenings and Weekend Hours

It is important that clients understand that since we offer evening and weekend appointments, we need to know as far in advance as possible in order to get you in.  We never do walk-ins.  We are basically NOT at the office unless we have appointments.  So, especially if you need after 5 pm or a weekend appointment, you need to call ahead of time to schedule.

Gift Certificates Purchased/Pre-payments For Sessions

Pre-payments for a session and gift certificates are treated the same way.  Absolutely no refunds.  Your options are:  come in for the appointment; transfer the gift certificate or session to another person (just let us know); come in for any appointment of equal value even if it is a couples massage.

Missed Appointments With No Notice

If you schedule an appointment and miss it and do not give us 24 hours notice, you are responsible for 1/2 the cost of that session.  If you try to schedule again later, then you must pay that amount prior to scheduling a new appointment – otherwise you must prepay for the new appointment in full.

The Best Way to Reach Us

Times have changed and so has technology!  The easiest way to reach us RIGHT AWAY is to text us.  We simply see texts FIRST!  Call or text Donna at 216-640-6851.  We stopped doing email because we would get emails several hours after the client sent them.  Not good.  So now, we prefer that clients call or text us.